frequently-asked-questions
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Please click on the question of your preference to see the answer.
How can I see my Account online?
I don’t want to receive my mail. Can I get my correspondence by email?
I moved and have a new address & phone number. How can I update my information?
When do you require a new W9 Form or W8 Form?
Why am I asked so many questions when I call or request a wire transfer?
I need to send a check to pay a vendor, but do not have a checks in my account. Can StateTrust send a check for me?
How do I request checks for my account? How can I re-order checks for my account?
How do I request a debit card? What do I do when my debit card expires?
What do I do if I need to send a wire transfer?
If I need to pay a vendor in another currency. Can I do this from my account?
If I lose or cannot find my debit card what do I do?
If I need money from my IRA (retirement) account, how can I do this?
Please click on the topic of your preference to see more information.
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