Business Continuity

Business Continuity Disclosure Statement:

StateTrust maintains a business continuity plan, including alternate processing facilities, to address interruptions to our normal course of business.  These plans are reviewed annually and updated as necessary.

Our plans outline the actions StateTrust will take in event of a building, city-wide, or regional incident, including relocating technology and operational personnel to preassigned alternate facilities. Technology data processing can also be switched to an alternate regional data center.

It is StateTrust’s policy to respond to a Significant Business Disruption (“SBD”) by safeguarding employees’ lives and firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business. 

We, along with our clearing partner, AXOS Clearing, LLC. anticipates several kinds of disaster recovery levels, including immediate, short-term and long term.  Recovery refers to the restoration of clearing and settlement activities after a wide-scale disruption; resumption refers to the capacity to accept and process new transactions and payments after a wide-scale disruption.  The decision to formally declare a disaster will be made within four (4) hours of an incident.  A disaster will be declared if the disruption of computing services is expected to last beyond eight (8) hours.  AXOS Clearing will notify their correspondents within four (4) hours of the incident if we declare a SBD.

If StateTrust is experiencing business interruption, we will post emergency contact information on this website.