Diamond Service

StateTrust Diamond Service and Communication

At StateTrust we believe that communication is the only way to guarantee best-in-class customer service.  We build solid and clear partnerships with our customers by generating and placing an emphasis in continous communication.  We call this standard of service the “Diamond Service”. The Diamond Service is a standard that we defined after researching, identifying and understanding the main drivers to please our customers.  The main factors for our standard are:

  • Response Time,
  • Product Knowledge
  • Relationship with StateTrust advisor(s). 

We have a methodology that sets goals, and tracks/measures results through surveys and customer feedback.  Periodically we review benchmarks and look for the latest service trends to improve our customer service.  Some of the forms of communication we have available are:  

  • Electronic platform (available 24/7)
  • Bilingual call center (card services available 24/7)
  • Live chat
  • Local representatives in several countries and continents
  • Monthly newsletters and News Links on our website.

To contact us:  In the US:  1-888-729-9244            Outside the US:  (305) 921-8100             Email:  info@statetrust.com

StateTrust Diamond Service and Communication

 

At StateTrust we believe that communication is the only way to guarantee best-in-class customer service.  We build solid and clear partnerships with our customers by generating and placing an emphasis in continous communication.  We call this standard of service the “Diamond Service”.

The Diamond Service is a standard that we defined after researching, identifying and understanding the main drivers to please our customers.  The main factors for our standard are:

  • Response Time,
  • Product Knowledge
  • Relationship with StateTrust advisor(s). 

We have a methodology that sets goals, and tracks/measures results through surveys and customer feedback.  Periodically we review benchmarks and look for the latest service trends to improve our customer service.  Some of the forms of communication we have available are:  

  • Electronic platform (available 24/7)
  • Bilingual call center (card services available 24/7)
  • Live chat
  • Local representatives in several countries and continents
  • Monthly newsletters and News Links on our website.

To contact us: 

In the US:  1-888-729-9244           

Outside the US:  (305) 921-8100            

Email:  info@statetrust.com